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(22) Building a Culture of Quality Improvement through Storyboarding


Authors:

Vicente A. Araujo, MBA – Governemnt Analyst II, Florida Department of Health in orange County

Kariely Negron – Government Operations Consultant III, Florida Department of Health in Orange County

Abstract:

Introduction to the process of storyboarding to increase the participation of staff in quality improvement efforts. By allowing staff to participate and submit their ideas anonymously, we reinforce the thinking of, "I am capable of contributing to positive change." This thinking contributes to the continued efforts of building a culture of quality improvement and increasing employee engagement within an organization. The Plan, Do, Check, Act model is used to guide the process.

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