Category: Professional Posters
Purpose: This study evaluated the prevalence of stress and burnout syndrome among pharmacy caregivers at a quaternary hospital in the Middle East. We also evaluated the individual contributing factors for stress and burnout syndrome amongst these caregivers.
Methods: The anonymous, web- based survey was conducted over one month amongst pharmacy caregivers of a quaternary care hospital in the Middle East. The first section of the cross- sectional survey included demographic information, work related and work experience information. These data elucidated the contributing factors associated with stress and burnout. The remaining part of the survey was conducted using well- accepted and validated psychometric tools. The Warr, Cook and Wall job satisfaction scale has 10 questions with a seven- point likert score for each question which addresses various aspects of the work type, responsibilities and the working conditions. Cohen perceived stress scale has 10 questions with a five- point likert score for each question which measures the perception of stress. Maslach burnout inventory-human service survey contains 22 questions that address three domains of burnout: emotional exhaustion, depersonalization and personal accomplishment. Multivariate analyses were done to show the ordered variables and contributing risk factors which best predicts the overall stress and job satisfaction scale. Correlative analyses were done using Pearson’s correlation for each variable against the overall stress and job satisfaction scale. These analyses were done using each contributing risk factor against each of the main outcome measures.
Results: Survey was sent to 100 pharmacy caregivers and 61 survey responses were received. Completed responses were 53 which included 24 pharmacists and 29 pharmacy technicians. Overall, 73% of the caregivers were satisfied with their job, remaining 19% were neutral and 8% dissatisfied. The prevalence of high burnout in our study was 38%. The prevalence of high burnout in each domain of the Maslach burnout inventory showed 28% emotional exhaustion, 58% depersonalization and 23% personal accomplishment. Our study showed strongly positive correlation between job satisfaction and factors related to good work environment, respect for colleagues, opportunity and recognition at work. Pharmacy regulatory boards and institutional committees should draft policies and set benchmarks to reduce stress and burnout.
Conclusion: The level of stress and burnout was comparable to the studies done amongst physicians and nurses. There should be a strong recommendation to limit the causes of stress and to increase the job satisfaction among the caregivers to prevent burnout. After the survey concluded, we included regular team building activities and games; family and social gathering outside work place to reduce stress and burnout amongst our caregivers. This created a family environment in the pharmacy department, there was mutual respect and everyone cared for each other.