To be fully responsive to people with disabilities, many service providers are working to shift their operations and services to provide individualized, self-directed supports. However, the national movement toward self-directed services has been slow, utilized by fewer than 15% of people with disabilities today. This session will share findings from the Optum Spark! Initiative’s national survey of service providers to offer insight into the barriers and supports agencies face while making this transition. The session will highlight concrete organizational and state level strategies associated with agencies’ capacity to provide self-directed services, offering attendees ideas to implement in their own organizations.