Customer Service

Presentation format

From 'Self-ies to Us-ies': 10 Tips to Amazing Customer Service!

Thursday, April 11
10:15 AM - 11:15 AM
Location: 320

Sponsored By: ALN Apartment Data, Inc.


So even with all we do for our customers and they STILL aren’t happy? REALLY?! Sound familiar? Creating value for these higher rental amount increases is a perceptional concept. What we “think they want” VS “what they REALLY want” can be diametrically opposing viewpoints. The customer’s perception is YOUR reality. “The goal as a company is to have customer service that is not just the best but legendary”, says Sam Walton of Wal-Mart. In this seminar we will show 10 “sure fire” ideas that other businesses outside our industry are doing to improve their customer service response times and improve overall customer satisfaction levels to new heights. “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral and understand the factors that drive this customer revolution.” Rick Tate, Author of Legendary Service


Learning Objectives:

Jackie Ramstedt, CAM, CAPS, CAS

Chief Motivational Officer
Ramstedt Enterprises

Jackie Ramstedt is a nationally renowned, requested repeat motivational keynote speaker, national trainer, consultant, and performance coach who has 33 years of experience in the multi-housing industry. She speaks to thousands of industry professionals on a national, state and local level, including various management and investment companies throughout the United States and Canada. This is also Jackie’s 14th consecutive year speaking with the prestigious Apartment All Stars Team national tours. Jackie is a veteran instructor of all NAA designation courses and was awarded the “Faculty Member of the Year” from her local Austin Apartment Association, where she has served on the Board of Directors and as Education Committee Chair. Jackie has worked as a National Marketing Director, National Performance Director, and National Training Director, and University Trainer for some of the nation’s largest management companies.


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From 'Self-ies to Us-ies': 10 Tips to Amazing Customer Service!

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