Presentation format

Maintenance as Your Brand!

Friday, April 12
9:00 AM - 10:00 AM
Location: 310

Sponsored By: 


After the lease is signed and boxes are unpacked, after life becomes “normal” for our residents, maintenance becomes more and more the face of our brand. Technical skills are essential, but “soft skills” differentiate the brand more than you realize! This session is packed with tips for maintenance team members who want to sharpen their customer service skills and BE THE BRAND!


Learning Objectives:

Mary Gwyn, CPM

Chief Innovator
Apartment Dynamics

Mary Gwyn, CPM, is Chief Innovator of Apartment Dynamics. She consults and trains all over the country, and operates an innovative management company which successfully implements her marketing and operating strategies. A skilled in-person and web presenter, her training is based on proven solutions designed to enhance revenue. With a unique ability to “diagnose and prescribe” solutions for underperforming assets, Mary specializes in management, marketing and maintenance operations. A member of the National Apartment Association Education Institute (NAAEI) Faculty, she successfully teaches clients to increase revenue, with techniques designed to leave nothing on the table! Mary is a sought-after speaker whose training gets high marks for innovation and “edu-tainment!” Learn more at!


Send Email for Mary Gwyn

Paul Rhodes, CAMT, OSHA 510,511, NSPFI, HVAC Ex.

National Safety and Maintenance Instructor

Paul Rhodes has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. Paul has spent the past 23 years working in the apartment industry in positions ranging from Pool Remodeling Technician to Maintenance Supervisor. For the past 14 years he has been traveling the country providing instruction on many maintenance related topics. His exposure to all aspects of Apartment Maintenance and Management has allowed him to speak on behalf of the National Apartment Association Education Institute.


Send Email for Paul Rhodes


Maintenance as Your Brand!

Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Maintenance as Your Brand!