Presentation format

Let's Talk Maintenance Training: What Works

Thursday, April 11
9:00 AM - 10:00 AM
Location: 361ABDE

Sponsored By: 


With the demand for skilled maintenance technicians at an all time high, trying to balance the needs of having tech's "on the job" at the same time they need to enhance their skills is even more precarious. Let's talk about maintenance training in light of meeting this need by promoting from within through learning.

Questions answered will include: Is "hands on" training really necessary? If so, do I still need classroom time? What skills/knowledge is most needed? What about e-Learning and technician skills? Are "free" vendor classes really worth the time? How can I evaluate the value of a class/topic?


Learning Objectives:

Paul Rhodes, CAMT, OSHA 510,511, NSPFI, HVAC Ex.

National Safety and Maintenance Instructor

Paul Rhodes has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. Paul has spent the past 23 years working in the apartment industry in positions ranging from Pool Remodeling Technician to Maintenance Supervisor. For the past 14 years he has been traveling the country providing instruction on many maintenance related topics. His exposure to all aspects of Apartment Maintenance and Management has allowed him to speak on behalf of the National Apartment Association Education Institute.


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Mark Vanderhoof, CPOI, EPA, CAMT

Maintenance Content Developer
Grace Hill

Mark Vanderhoof has more than 20 years of experience in multifamily maintenance management, including risk management and capex projects. He is a recognized subject matter expert for the CAMT designation from the National Apartment Association Education Institute and has more than 10 years of experience in training design and development in the areas of hard skills, soft skills and software. Mark has presented at the National Apartment Association’s Apartmentalize conference since 2011 and is an award-winning instructor.


Send Email for Mark Vanderhoof


Let's Talk Maintenance Training: What Works

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