Presentation format

The Invisible Resident: When Fraud Impacts Your Business

Thursday, April 11
10:15 AM - 11:15 AM
Location: 362CF



For most residential property managers, fraud is an invisible resident which goes unrealized until it is too late. With the increase in online rental applications, property managers are challenged with verifying identities and detecting potentially fraudulent applicants. These applicants can be hiding criminal records or may be likely to “skip,” putting property managers at risk for identity misuse. As a primary learning objective, session attendees will learn how to combat online fraud, make smarter and better decisions on leasing to prospective residents, and better protect their business. Attendees will also gain valuable insights from a new industry study that sheds light on the prevalence of different types of fraud in the residential property industry.


Learning Objectives:

Maitri Johnson

Vice President, Rental Screening

Maitri Johnson leads the multi-family and criminal data verticals at TransUnion as Vice President. Prior to TransUnion, Maitri spent over 20 years in multi-family in an executive capacity, the last 13 of which were with Riverstone Residential Group as Executive Vice President. While at Riverstone, she was recognized for her accomplishments with the distinguished Executive of the Year award and her team was honored with the Team of the Year award. Immediately following Riverstone, Maitri spent a brief time in the emerging space of single family rental homes overseeing the property management function at Waypoint Homes, now Starwood Waypoint. After serving on the Executive Committee of the NAA Board of Directors for several years, she was appointed President for the National Apartment Association Education Institute.


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The Invisible Resident: When Fraud Impacts Your Business

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