Lia Nichole Smith
Vice President of Education and Performance
ApartmentRatings and SatisFacts
Lia Nichole Smith is the VP of Education and Performance for SatisFacts and ApartmentRatings. A published author, Lia has over 15 years of experience solving retention, reputation management and marketing challenges for conventional, affordable and senior communities. Prior to her current role, Lia was the Director of Marketing and Training for SPM Property Management where she is credited with building an online university of 70+ customized courses, enabling on-demand access to critical training.