Customer Service

D365CE/CRM Shared Sessions

D365CE/CRM

Secondary Track: Administration

CS08 - Customer Service - Omni Channel

D365UG/CRMUG Presenter(s)

• 

  Ruston Eads

  Solutions Consultant
  Alithya

Learn how to use multiple different modes of communication and interaction to service customers using CRM and the many tangental solutions to make one end-to-end customer service solution.

Learning Objectives:

• Upon completion, participant will be able to distinguish between the different interaction options for Customer Service.