Customer Executive Exchange
With all the controversy raging around the misappropriation of private information from Facebook®, one thing is clear: no matter who we think is “at fault,” the problem is one of missed expectations: Facebook® users expected their data to be kept private and not to be used in certain ways, and those expectations directly contrast the business model on which Facebook® was founded. While employers worry about data breach, or simple mis-use of data, in light of this controversy, organizations with employees located within the European Union, have an even greater concern: the EU General Data Protection Regulation (GDPR) taking effect May 25, 2018, and which is expected to have massive impacts on the way that HR departments everywhere do business. Ask yourself the following questions: Do your employees, as human capital management (HCM) software users, have the right expectations about what will, and will not, be done with their data? What are you doing to set and reinforce the proper expectations? Are your employees aware of the lengths to which you go to keep their data private? Have you established a broad-based and public partnership among HR, IT and your HCM solutions provider(s) to give employees peace of mind that everything that should be done to protect their privacy, is being done? If you can’t answer these questions right now, don’t delay in addressing these issues.