.png)
Customer Executive Exchange
Geoff Ables, MCT
Author, Advisor, Managing Partner
C5 Insight
A visionary look into the future of work, and a practical guide for getting there
The innovation engine behind next generation customer experiences is engaged employees. Transformation is possible, but technology alone is not the solution.
In this informing, engaging and inspirational session, best-selling author Geoff Ables shares what people-centric looks like, with case studies highlighting how big data, analytics, processes and collaboration have to align to create a 21st century business culture. Learn what differentiates companies that succeed with transforming customer and employee engagement, from those who never get past the struggle.
You’ll leave inspired, informed and full of ideas that will drive change - even transformation - in your organization.
"Profit is the pulse of a company. People are the heart."
Takeaways:
• Even more change is ahead: Learn how to create a disruption-proof culture
• Understand the 5 common-sense, but not commonly practiced, rules for people engagement
• Learn the differences between standard business processes and relationship business processes
• Capture over 15 tips and best practices in your People-Centric Workbook