These days, Microsoft Dynamics 365 implementation projects are nothing more than organisational change projects, with a need for a vision, motivation, clear business goals, great internal communication and abundant leadership involvement. Unfortunately, most Microsoft Dynamics customers and their partners still consider their projects as technical projects, with a strong focus on functions and features and involvement mainly on the operational and tactical levels. Often, the result is a solution with loads of customizations. Most customers are also unexperienced in ERP/CRM implementations and – like all human beings - they hate change. This potentially leads to lots of disappointment and a huge waste of time, money, momentum and energy. Good Organisational Change Management (OCM) is therefore crucial for project success. Especially when you’re implementing several parts of the Dynamics 365 concept! Ideally, this process starts at the strategic level of your organisation and is strongly supported by an involved and powerful board member.
This session is all about implementing this organizational change approach in your projects. After this session you’ll walk away with a good understanding of how you can use OCM to create (more) Project Success.