D365 CE and CRM
Not all organizations have reached the same maturity. From the ad-hoc mom-and-pops coffee shop to global enterprises with well defined processes, KPI:s and customer feedback innovation processes. Pitching too advanced concepts to an organization that is not mature enough will be very hard to get traction with. Understand how the IEEE Maturity models can be used to understand an organizations maturity and how Dynamics implementations affect this.