Experienced consultant and manager in Customer Engagement. Focusing on creating better interactions between customers and companies.
Over the past 18 years I have been involved in a broad range of engagements for many different clients and industries and always on the intersection of business and IT.
Experiences include the implementation of CRM systems, business arachitecture, business cases, process design for marketing, sales and services processes both locally as well as international and change management.
I am convinced that CRM projects that deliver value are the result of good understanding of the business context, industry knowledge and the right (IT) implementation skills.
The people of HSO are delivering on this conviction every day and have realized hundreds of successful CRM projects. In my role as director of HSO CRM Soltuions, I spend my time and dedication to support our clients in their Customer Engagement success.
Wednesday, March 27
3:30 PM – 4:30 PM