ISV Showcase

eXtreme365

ISV10 - The Silent Conversation Millennials, Messaging and the Implications for Your Customers.-Presented by CloudCall

Presenter(s)

• sC

  simon Cleaver

  CEO
  CloudCall

The rise of messaging and social media usage, particularly amongst Millennials, presents multiple opportunities as well as risks for businesses. The good news: the many forms of messaging channels preferred by Millennials can build relationships and elicit rapid responses. The bad news: few, if any of these conversations are captured inside of a Dynamics 365 CRM, leading to an incomplete record of a business’s interactions with these contacts. Simon Cleaver, CEO of CloudCall, will discuss the implications of this growth in messaging, and present alternatives for finding business advantages while improving the customer experience.