Grow your Business
Microsoft is investing heavily in customer success management to accelerate value realization for Dynamics 365 customers. Customer Success Management creates great opportunities for partners to grow adoption, change management, and training services. The new Partner Customer Success program for Business Applications and Dynamics 365 shares Microsoft’s CSM tools and best practices to help partners enhance services and collaborate more closely with the Microsoft field. This session explains Microsoft’s CSM organization, the Partner CSM program, and the supporting tools. The target audience is Dynamics 365 partners developing adoption and change management services for enterprise and corporate accounts. Microsoft's Ted Guald, is the architect of the program with deep experience working for business solution partners as well as the Dynamics global sales team.