Power Platform
D365 CE and CRM
Sarah Critchley
Business Applications Lead
KPMG & MVP
Sentiment can be linked to almost every single interaction an organisation has with a customer, and not just based on the engagement through social media. Join this session to learn how to create a Customer Sentiment solution using Microsoft Cognitive Services and PowerPlatform to be able to provide users with a high level overview of sentiment from a Contact record, giving them actionable insights and capability to drill down on exactly why a customer is happy or unhappy.