Leadership

D365 CE and CRM

LEA04 - Dynamics 365 User Adoption and Training (User Case Presentation)

D365UG/CRMUG Presenter(s)

• 

  Gabriele Genyte

  Functional Application Manager
  Stamicarbon

I will delve into a successful Dynamics 365 implementation from an end-user perspective. In short, I will explore the IT implementation process, but with an understanding that it is first an Organizational Change.

In more detail I will share the most significant steps of the project: starting with how (internal) client needs were evaluated, moving on to how user adoption strategy was rolled-out to the very end of the project implementation, and ending off with how the post Go-live support was handled. This process will be uncovered as a User Case presentation with a strong focus on User Adoption and Training.