D365 CE and CRM
In this presentation you'll see a comprehensive demo of Unified Service Desk. Additionally I will explain how my (free) USD Accelerator can help your USD project. We'll also discuss omni-channel capabilities including web chat (CafeX) and CTI integration (QGate). Additionally we'll see how other areas of Dynamics 365 work with Unified Service Desk, including Gamification, Field Service and much more.
This presentation will help anyone considering using (or thinking about using) Dynamics 365 in a contract center to understand the power of USD.