Learn the communication skills and procedures that create the ultimate customer service experience. Learn how to handle common scheduling issues - reduce cancellations/no-shows, set production goals, maximize treatment coverage and increase case acceptance. Experience a happier, higher producing team. Improve and master the essential systems. To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly.