Baldrige, Sterling and Quality Improvement Consultant
Florida Department of Health in St. Johns County
Dave Klater has spent many years assisting organizations in their continuous improvement journeys. This includes a 27-year career at BellSouth where Dave held various management and technical positions. He was involved in leading the implementation of BellSouth’s Total Quality Management Program during the late 1980’s and in driving organizational performance improvement through a Baldrige-based internal assessment initiative during the 1990’s. Beginning in 1998 Dave worked as a Management Consultant and assisted various public and private sector organizations in using Baldrige/Sterling assessments for performance improvement. Clients included numerous winners of state quality award programs in Florida, Georgia, North Carolina and Arizona and three Malcolm Baldrige National Quality Award winners. He has worked as a consultant in Public Health since 1999 and as a part-time employee in the Florida Department of Health since 2006. Dave is an Alumni Examiner for the Malcolm Baldrige National Quality Award program (13 years as an examiner), a Board Member and former Master Examiner for the Florida Governor’s Sterling Award Program (22 Years), and is currently on the Panel of Judges for Sterling. Dave is considered to be an expert in organizational Strategic Planning and has played a key role in the DOH-SJC Community Health Improvement Planning process since 2005. He has a BS in Engineering Mechanics from Penn State and an MBA from Florida International University.