The playing field has fundamentally changed for the modern quality professional. As part of our continuous improvement mantra, it is imperative that quality professionals step back and reframe their current and future roles in organizations. To do so, we need to look outwards and have a better understanding of what is happening around us with respect to ever-changing customer expectations, our workplace, emerging technologies, industries we serve, and compliance. We need to continue to develop the skills and mindsets that will help us over the next 10 years so that we can enable the organizations we serve to be successful.
In this talk, we will discuss the changing landscape for the role of quality professionals, the skills they need to develop, and provide real world examples of how quality professionals and organizations are embracing transformation initiatives and disruptive technologies to support their future growth.