Full Schedule

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Sunday, November 17, 2019
4:00 PM - 7:00 PM

Registration Open
4:00 PM - 7:00 PM

Registration
Location: Ballrooms A-F

Favorite
Monday, November 18, 2019
7:00 AM - 8:00 AM

Breakfast
7:00 AM - 8:00 AM

Breakfast
Location: Ballrooms A-F

Favorite
8:00 AM - 9:00 AM

Opening Session & Keynote Speaker - Rick Smith
8:00 AM - 9:00 AM

Opening Session & Keynote Speaker - Rick Smith
Location: Ballrooms A-F
Rick Smith

Favorite

Rick Smith ### 863715###Keynote Speaker
9:15 AM - 10:15 AM

Concurrent Sessions
9:15 AM - 10:15 AM

M01 - Disrupt Yourself
Location: Preston Trail
Peter-Elias Alouche
People

Favorite

Peter-Elias Alouche ### 863748###Primary Presenter
9:15 AM - 10:15 AM

M02 - Quality Anarchy: How to Thrive in a State of Disruption
Location: Bent Tree
Chris Colaw – Lockheed Martin Corporation
People

Favorite

Chris Colaw – Lockheed Martin Corporation ### 618698###Primary Presenter
9:15 AM - 10:15 AM

M03 - Digital Transformation Success: A Cross-Industry Playbook
Location: Salons H-J
Nicole M. Radziwill – Intelex
Process

Favorite

Nicole M. Radziwill – Intelex ### 130577###Primary Presenter
9:15 AM - 10:15 AM

Q-Talks 1 & 2
9:15 AM - 9:30 AM

Q-Talk 1 - Smart Cities: The Quality Factor
Location: Addison
Paul Doherty

Favorite

Paul Doherty ### 856008###Primary Presenter
9:45 AM - 10:00 AM

Q-Talk 2 - Interactive Dashboards
Location: Addison
Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company

Favorite

Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company ### 618599###Primary Presenter
9:15 AM - 11:45 AM

Workshop
9:15 AM - 11:45 AM

M04 - The Easy Button? RPA Implementation Success Factors
Location: Mesquite
Laura Gibson
Technology

Favorite

Laura Gibson ### 855397###Primary Presenter
10:15 AM - 10:45 AM

Networking Break
10:15 AM - 10:45 AM

Networking Break
Location: Ballrooms A-F

Favorite
10:45 AM - 11:45 AM

Concurrent Sessions
10:45 AM - 11:45 AM

M06 - Transforming UI Automation to Achieve Excellence in Quality
Location: Bent Tree
Bhaumik Shroff
Process

Favorite

Bhaumik Shroff ### 879907###Primary Presenter
10:45 AM - 11:45 AM

M07 - Incorporating AI as a Part of Continuous Improvement
Location: Salons H-J
Murali Mariappan – Citi
Technology

Favorite

Murali Mariappan – Citi ### 439216###Primary Presenter
10:45 AM - 11:45 AM

Q-Talks 3 & 4
10:45 AM - 11:00 AM

Q-Talk 3 - Simplifying Seller's Experience
Location: Addison
Sagar Kulkarni

Favorite

Sagar Kulkarni ### 527942###Primary Presenter
11:15 AM - 11:30 AM

Q-Talk 4 - Proactive Quality: Leveraging Operational Data and AI to Mitigate Poor Customer Support
Location: Addison
Daniel McAdams

Favorite

Daniel McAdams ### 900522###Primary Presenter
10:45 AM - 11:45 AM

Solution Session
10:45 AM - 11:45 AM

M05 - Stanley Black & Decker’s Digital Approach to Quality 4.0
Location: Preston Trail
Miguel Gracia Tripp
Process

Favorite

Miguel Gracia Tripp ### 867132###Primary Presenter
11:45 AM - 1:00 PM

Lunch
11:45 AM - 1:00 PM

Lunch
Location: Ballrooms A-F

Favorite
1:00 PM - 2:00 PM

Concurrent Sessions
1:00 PM - 2:00 PM

M09 - Quality 4.0 Takes More Than Technology
Location: Bent Tree
Dave Ryeson; Elmer Corbin – IBM Watson Health
Process

Favorite

Dave Ryeson ### 748402###Co-Presenter @@@ Elmer Corbin – IBM Watson Health ### 383655###Co-Presenter
1:00 PM - 2:00 PM

M10 - Customer Experience and Digital Transformation
Location: Salons H-J
Sheila Shaffie

Favorite

Sheila Shaffie ### 856004###Primary Presenter
1:00 PM - 2:00 PM

Quality Conversations
1:00 PM - 2:00 PM

Quality Conversations
Location: Addison

Favorite
1:00 PM - 2:00 PM

Solution Session
1:00 PM - 2:00 PM

M08 - Analytical Process Design Using Virtual Prototyping
Location: Preston Trail
Bill Hathaway – MoreSteam; Daniel de Rozario – Lockheed Martin
Technology

Favorite

Bill Hathaway – MoreSteam ### 67142###Primary Presenter @@@ Daniel de Rozario – Lockheed Martin ### 886089###Co-Presenter
1:00 PM - 3:30 PM

Workshop
1:00 PM - 3:30 PM

M11 - Agile Overhaul
Location: Mesquite
Rick Steiner
Process

Favorite

Rick Steiner ### 861118###Primary Presenter
2:00 PM - 2:30 PM

Networking Break
2:00 PM - 2:30 PM

Networking Break
Location: Ballrooms A-F

Favorite
2:30 PM - 3:30 PM

Concurrent Sessions
2:30 PM - 3:30 PM

M13 - Disruption in Motion: Autonomous Vehicles Drive Nashville’s Public Transit Innovation
Location: Bent Tree
Paul Doherty
Technology

Favorite

Paul Doherty ### 856008###Primary Presenter
2:30 PM - 3:30 PM

M14 - Apply Natural Language Tool to Analyze 100K+ Work Orders in Minutes
Location: Salons H-J
Viet Ho
Technology

Favorite

Viet Ho ### 863188###Primary Presenter
2:30 PM - 3:30 PM

Quality Conversations
2:30 PM - 3:30 PM

Quality Conversations
Location: Addison

Favorite
2:30 PM - 3:30 PM

Solution Session
2:30 PM - 3:30 PM

M12 - Doing Digital vs. Being Digital: How to Take Full Advantage of Disruption 4.0 and Digital Transformation
Location: Preston Trail
Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company
Technology

Favorite

Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company ### 618599###Primary Presenter
3:45 PM - 4:45 PM

Guided Collaboration Session
3:45 PM - 4:45 PM

Quality 4.0 @ Work
Location: Ballrooms A-F

Favorite
5:00 PM - 7:00 PM

Networking Reception
5:00 PM - 7:00 PM

Networking Reception
Location: Vista Ballroom

Favorite
Tuesday, November 19, 2019
7:00 AM - 8:00 AM

Breakfast
7:00 AM - 8:00 AM

Breakfast
Location: Ballrooms A-F

Favorite
8:00 AM - 9:00 AM

Keynote Speaker - Todd McLees
8:00 AM - 9:00 AM

Keynote Speaker - Todd McLees
Location: Ballrooms A-F
Todd McLees

Favorite

Todd McLees ### 863716###Keynote Speaker
9:15 AM - 10:15 AM

Concurrent Sessions
9:15 AM - 10:15 AM

T02 - Stronger Cybersecurity for Building Automation Systems
Location: Bent Tree
Fred Gordy

Favorite

Fred Gordy ### 856040###Primary Presenter
9:15 AM - 10:15 AM

T03 - Data Scientist: A Career for 2020 and Beyond
Location: Salons H-J
Richard F. Eng, MS, MBA, MS, CSQE, CRE, CQE, PRINCE2, PMP – MITRE
People

Favorite

Richard F. Eng, MS, MBA, MS, CSQE, CRE, CQE, PRINCE2, PMP – MITRE ### 635446###Primary Presenter
9:15 AM - 10:15 AM

Q-Talks 5 & 6
9:15 AM - 9:30 AM

Q-Talk 5 - Harnessing the Power of Data—It’s about Finding and Telling Stories
Location: Addison
Nathan R. Soderborg, PhD – Exponent

Favorite

Nathan R. Soderborg, PhD – Exponent ### 188925###Primary Presenter
9:45 AM - 10:00 AM

Q-Talk 6 - Interactive Dashboards
Location: Addison
Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company

Favorite

Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company ### 618599###Primary Presenter
9:15 AM - 10:15 AM

Solution Session
9:15 AM - 10:15 AM

T01 - Transforming the BPO: Microsoft's Revenue Contract Process
Location: Preston Trail
Sagar Kulkarni; Terence Lee
Technology

Favorite

Sagar Kulkarni ### 527942###Primary Presenter @@@ Terence Lee ### 885914###Co-Presenter
9:15 AM - 11:30 AM

Workshop
9:15 AM - 11:30 AM

T04 - Ensuring Data Integrity to Ensure Quality 4.0 Success
Location: Mesquite
Sanjeev Kumar; Krista Troilo – Vertex
Process

Favorite

Sanjeev Kumar ### 856041###Primary Presenter @@@ Krista Troilo – Vertex ### 904273###Co-Presenter
10:15 AM - 10:30 AM

Networking Break
10:15 AM - 10:30 AM

Networking Break
Location: Ballrooms A-F

Favorite
10:30 AM - 11:30 AM

Concurrent Sessions
10:30 AM - 11:30 AM

T05 - AI and Big Data for Quality: A Case Study
Location: Preston Trail
Keith D. Bowers – Bowers Management Analytics
Technology

Favorite

Keith D. Bowers – Bowers Management Analytics ### 635471###Primary Presenter
10:30 AM - 11:30 AM

T06 - Leveraging Lean Supply Chain in a Cloud Environment – IoT
Location: Bent Tree
Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Dreivelines
Process

Favorite

Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Dreivelines ### 635498###Primary Presenter
10:30 AM - 11:30 AM

T07 - Apply Machine Learning Algorithms to Predict Repair Requests and Improve Performance
Location: Salons H-J
Viet Ho
Technology

Favorite

Viet Ho ### 863188###Primary Presenter
10:30 AM - 11:30 AM

Q-Talks 7 & 8
10:30 AM - 10:45 AM

Q-Talk 7 - 3 Ways Your Organization Risks Cyber Breaches on a Daily Basis
Location: Addison
Fred Gordy

Favorite

Fred Gordy ### 856040###Primary Presenter
11:00 AM - 11:15 AM

Q-Talk 8 - Harnessing the Power of Data—It’s about Finding and Telling Stories
Location: Addison
Nathan R. Soderborg, PhD – Exponent

Favorite

Nathan R. Soderborg, PhD – Exponent ### 188925###Primary Presenter
11:30 AM - 12:30 PM

Lunch
11:30 AM - 12:30 PM

Lunch
Location: Ballrooms A-F

Favorite
12:30 PM - 1:30 PM

Bytes, Delights, & Insights
12:30 PM - 1:30 PM

Bytes, Delights & Insights

Favorite
1:45 PM - 2:45 PM

Concurrent Sessions
1:45 PM - 2:45 PM

T09 - Leading Through Change & Ambiguity: Overcoming Barriers With Better Management Strategy
Location: Bent Tree
Matt Meuleners – FOCUS Training
People

Favorite

Matt Meuleners – FOCUS Training ### 864218###Primary Presenter
1:45 PM - 2:45 PM

T10 - Dashboards for Operational Data Visualization: Three Scenarios
Location: Salons H-J
Nathan R. Soderborg, PhD – Exponent; Thomas Brown
Process

Favorite

Nathan R. Soderborg, PhD – Exponent ### 188925###Primary Presenter @@@ Thomas Brown ### 858363###Co-Presenter
1:45 PM - 2:45 PM

Quality Conversations
1:45 PM - 2:45 PM

Quality Conversations

Favorite
1:45 PM - 2:45 PM

Solution Session
1:45 PM - 2:45 PM

T08 - Speak Up! The Importance of Preserving the Human Element in a Digital World
Location: Preston Trail
Melanie Hess
Process

Favorite

Melanie Hess ### 863309###Primary Presenter
1:45 PM - 4:00 PM

Workshop
1:45 PM - 4:00 PM

T11 - The Easy Button? RPA Implementation Success Factors
Location: Mesquite
Laura Gibson
Process

Favorite

Laura Gibson ### 855397###Primary Presenter
2:45 PM - 3:00 PM

Networking Break
2:45 PM - 3:00 PM

Networking Break

Favorite
3:00 PM - 4:00 PM

Concurrent Sessions
3:00 PM - 4:00 PM

T12 - Motivational Drivers: Which Ones Exist on Your Teams?
Location: Preston Trail
Matt Meuleners – FOCUS Training
People

Favorite

Matt Meuleners – FOCUS Training ### 864218###Primary Presenter
3:00 PM - 4:00 PM

T13 - People and Process Skills for Industry 4.0
Location: Bent Tree
Peter Merrill – Quest Management Inc.

Favorite

Peter Merrill – Quest Management Inc. ### 42457###Primary Presenter
3:00 PM - 4:00 PM

T14 - The Quality 4.0 Framework – A Maturity Roadmap for Transforming People, Process, and Technology
Location: Salons H-J
Chris Follis – LNS Research
People

Favorite

Chris Follis – LNS Research ### 903961###Primary Presenter
3:00 PM - 4:00 PM

Quality Conversations
3:00 PM - 4:00 PM

Quality Conversations

Favorite
4:15 PM - 5:00 PM

Closing Keynote Speaker - Elmer Corbin
4:15 PM - 5:00 PM

Closing Keynote Speaker - Elmer Corbin
Location: Ballrooms A-F
Elmer Corbin – IBM Watson Health

Favorite

Elmer Corbin – IBM Watson Health ### 383655###Keynote Speaker