Building and Sustaining a Culture of Quality
Division: Quality Management Division
The "First Global Assessment on the Current State of Organizational Excellence" was launched in 2015 by the Organizational Excellence Technical Committee of ASQ's Quality Management Division and has been supported by the Global Benchmarking Network, ISO Technical Committee 176, and International Academy for Quality. It provides data on the extent to which organizations have a culture committed to excellence and have deployed best management practices common to high-performing organizations.
Previous research has focused on the organizations that have successfully applied excellence models. This global study is unique as it has gathered data from a more varied population along a continuum of low to high awareness about excellence models.
For the first time, the aggregate findings from this study provide a snapshot of the current state of organizational excellence around the world and provide a summary of the strengths and opportunities for improvement by organization size, industry sector, and geographical region.