The Future of Quality
Advance quality’s performance through data-driven insights. Analyzing data has been integral to quality for decades. Data today provides the opportunity to do more (e.g., identifying leading indicators). But it’s becoming more difficult for staff to derive insight.
To become more effective at analytics, quality must invest in the three proven drivers of effective analytics: having easy to find data (data attainability); having data in a usable format (data usefulness); staff capability (technical skills and analytic comfort).
All three are important, but more than half of quality leaders prioritize improving data attainability and usefulness over staff capability. However, once quality has a basic level of data attainability and usefulness, investments hit a large plateau. Focus on the investment that always pays off—analytic comfort. Analytic comfort has twice the impact of data attainability and usefulness and 1.5 times the impact of technical skills.
Build analytic comfort by: adapting quality’s workflows to enable use of various data; reducing apprehension about using new data sources; and spurring creativity for analytics insight.