Division: All - Tools/Skills
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a best practice or an organization seeking a best practice as a benchmark. The tool ensures a best practice is written completely and concisely so benchmarking organizations have enough information to translate the excellence into their own processes. This workshop moves participants through a structured process to use and write a comprehensive best practice. Activities review definitions and benefits of using a best practice method, and then guide participants through an assessment tool set covering the criteria and characteristics of a high-performing process. The workshop focuses on four audiences: 1) members of the management team conducting an assessment of a best practice within the organization; 2) the quality, business excellence, or organizational development department to use as a guideline for describing a best practice; 3) performance leaders seeking external best practice examples to benchmark; and 4) practitioners or teams prioritizing improvement efforts aligned with company strategy.