Managing Change

Concurrent Session

W09 - Knowledge Enables Change

Primary Presenter(s)

• 

  Jeremiah Genest

  Manager, Quality Systems
  Sanofi
  Boston, Massachusetts

Moderator(s)

• AB

  Ardith Beitel

  Internal Auditor Technical Program Committee Member
  The Boeing Company
  Renton, Washington

Level: Intermediate

An effective change management system includes active knowledge management, leveraging existing process and product knowledge; capturing new knowledge gained during implementation of the change; and, transferring that knowledge in appropriate ways to all stakeholders.
This session will focus on three key areas of knowledge management as it enables change. It will provide an understanding of the principles of knowledge management, including: transforming data into information; the acquisition and creation of knowledge; and the some shared best practices for dissemination and using information and knowledge for the purpose of change management and building a quality culture.
Participants will gain an understanding of the nine wastes of knowledge and how each waste impacts change management. Understanding these types of waste allows the quality system to move toward a utilization of explicit knowledge as a basis of a well-functioning quality culture.

Learning Objectives:

• Identify the nine wastes of knowledge and describe how each waste impacts change management.
• Evaluate the four major classifications of knowledge and utilize each to evaluate a specific change.
• Utilize the four key areas of knowledge management (people, process, content, and technology) to drive a change management system.
• Define the four major processes of knowledge management (discovery, capture, sharing, and application) and determine some best methods for leveraging each process during the change management life cycle.