Division: Human Development & Leadership Division
Change in a quality context can refer to a wide variety of initiatives, from fine-tuning an existing business process through to efforts to transform an organization. One constant, though, is the human factor. While it can be easier to think of managing change as a largely technical, linear process, when we consider the human element there are other factors to contend with. Examples include the different assumptions, interests, feelings, and knowledge that stakeholders bring to the issue. This session introduces a structure for supporting deep-reaching conversations, the OBREAU tripod. OBREAU represents the first two letters of each of the pivotal words: observation, reasonableness (allowing that others are reasonable), and authenticity. The session will provide an overview of the OBREAU tool and how it facilitates communication when discussing contentious issues, followed by two case studies where the OBREAU tripod was used by the speakers to help implement change within their respective organizations. This session provides an overview of the OBREAU tool and two real-life examples in leading change.