Building and Sustaining a Culture of Quality
Concurrent Session
Ian Sheridan
Project Specialist
Con Edison Company of NY, Inc.
New York, New York
Tracy Owens, CQE
Chair
ASQ Innovation Division
Dublin, Ohio
Level: Intermediate
Quality professionals are uniquely positioned to lead companies’ initiatives and programs through an ever-changing landscape of challenges and opportunities. But just how do you evaluate the capability, business value, or performance of your initiatives or programs? This session will discuss developing proactive metrics that span the functions of multiple departments to measure and assess our ability to achieve enterprise-aligned objectives and effectively manage the risk of the business. Join the discussion to enhance how your organization answers questions like: “How well are we delivering business value?” and “Where should we focus resources to improve our success or avoid potential failures?”