Building and Sustaining a Culture of Quality
Dr. Mark Chassin once said, “Process improvement in healthcare isn’t rocket science. It’s actually much more difficult than that because rocket science involves getting machines to behave as you want them to. With process improvement, you need to change the behavior of people.” To expedite adoption of continuous improvement and build a culture of quality, Baptist Health Kentucky found it necessary to implement other methodologies to reach beyond Lean Six Sigma (LSS).
Come see how the process excellence team at Baptist Health identified and deployed daily management, change management, and project management methodologies to the entire system, including frontline personnel and executive leadership.
Learn how these methodologies complement LSS and as stand-alone approaches when needed. Hear lessons learned about infusing these methodologies within an existing LSS program. Discuss the implementation approach and how it has been scaled to eight hospitals. Learn about tangible and intangible results thus far.