Managing Change

Concurrent Session

T23 - Understanding and Leading Change With Quality Tools

Primary Presenter(s)

• 

  Alexandria Elias, MBA, Lean Six Sigma Black Belt

  Continuous Improvement & Quality Assurance Manager
  Parametric Solutions, Inc.
  West Palm Beach, Florida

Moderator(s)

• 

  Shawn Armstrong

  Sr. Quality Engineer
  PakTech
  Junction City, Oregon

Level: Intermediate

What happens when a company wants to diversify into a new industry or industry segment? Would there be any resistance to contend with? It may be difficult to imagine the reasons for resisting changes, but understanding the fuel for resistance can prompt you to create preemptive countermeasures that will push adherence through the ranks and ease the implementation of changes.
In this session, the tools of lean and Six Sigma are applied to manage the change effort and its accompanying resistance in the same way the tools are employed to manage continuous improvement projects. For maximum effectiveness, a set of interpersonal skills will be discussed, so that change resistance is met with emotional intelligence. Tools featured include DMAIC, standard work, gemba, Hoshin Kanri, and Prosci’s ADKAR model. Participants will leave the session with a clearer understanding of the factors that cause change resistance, and examples of quality tools that can overcome it.

Learning Objectives:

• Understand why people resist change and get familiar with emotionally intelligent countermeasures to use when cases of resistance occur.
• Review the application of the Lean Six Sigma DMAIC process to manage the change effort and its inevitable resistance, and become aware of a new way to use the tool.
• Learn the three most helpful lean tools that can be used to manage change efforts.
• Discover the Prosci ADKAR model for individual and organizational change.