Managing Change
Concurrent Session
Adam Stoehr, PhD, MBA, BBA
Vice President, Education and Research
Excellence Canada
Milton, Ontario, Canada
George Marcel
Director - Quality Assurance
Level: Basic
Culture expresses goals through values and beliefs and guides activity through shared assumptions and group norms. Unfortunately, culture can be a very elusive lever to adjust, because much of it is anchored in unspoken behaviors, mindsets, and social patterns.
This session will discuss the necessity of a supporting culture to achieve strategic excellence, where the supporting culture includes: leadership involvement; a primary focus on the customer experience; cooperation; teamwork and continuous learning; a focus on excellence, innovation, and wellness; a focus on continual improvement; a commitment to fact-based decision making; and a commitment to corporate social responsibility.
Using both personal and Canadian awards for excellence examples, this session will show you how many organizations have had success transforming the culture of their organization to embrace organizational excellence.