Building and Sustaining a Culture of Quality
Division: Lean Enterprise Division
It’s been said in various ways by various people that “What gets measured gets managed or done.” Even most of the ISO standards require developing objectives at relevant levels and functions within the organization that can be measured. But what if measuring and managing something is pointless, or worse, harms the mission of the organization? In this session, participants will learn the difference between metrics and meaningful metrics—the kind of metrics that add value to an organization. The session will detail three principles of meaningful metrics: understanding the characteristics of meaningful metrics; prerequisites for using metrics to promote successful results; and the effective application of metrics. Examples of good and poor metrics from various industries will be provided along with the introduction of several tools to help participants develop metrics that measure results as well as the activities that support the desired results. Participants will be introduced to the concepts of visually managed metrics using standard work for leaders (SW4L) to drive consistency. Session participants will be provided an SW4L template.