Managing Change

Concurrent Session

M33 - Quality on Steroids: Leading Disruptive Change

Primary Presenter(s)

• 

  WILLY Vandenbrande

  Consultant
  QS Consult
  Brugge, West-Vlaanderen, Belgium

Moderator(s)

• DH

  Debra Harrison

Level: Intermediate

We are living in an age of high-speed change. This is driven by powerful new information technologies like big data, internet of things, and artificial intelligence. But the digitization in itself only offers opportunities and possibilities. What a company does with the technology, how it integrates it within its activities, is what will make it more—or less—successful than its competitors.
This session will show that quality is perfectly placed to lead the organization through this transformation. However, to do that quality itself will have to go through a transformation, and this will require a willingness to change from the quality professional. Old habits need to be unlearned and new knowledge has to be mastered. But above all: Quality professional needs to show the ambition to guide the company to improved performance using disruptive technology. Are you willing to take up to the challenge?

Learning Objectives:

• Create an overview of the knowledge areas you need to master to lead the organization through disruptive changes.
• Make a plan to achieve the required competencies.
• List the possibilities of new information technologies for your organization.
• Explore how to interact with the IT department to guarantee that the digitization in your organization leads to better business performance.