Leadership creates and reinforces the culture of quality in an organization. A common cultural challenge is human error, which can lead to poor quality, significant costs, customer service outages, and significant regulatory risk. The keys to improving human performance lie in changing our approach to leadership and creating a strong quality culture.
This session uses case studies from the personal care industry, where a site reduced human error by over 50 percent and achieved significant improvement across all business key process indicators. Learn the five leadership keys to success for improving human performance and become a change agent in your organization. These principles apply across all business sectors.