Building and Sustaining a Culture of Quality
Division: Government Division
Communication is one thing we all do, so why not do it well? Estimates show that over $2 trillion in resources is committed to communications in the United States annually. Given the many methods and purposes associated with communicating, how do we evaluate effectiveness and efficiency? This session gives examples of attributes, tools, and techniques designed for delivering more value in our communications through low tech, and no tech by applying lean principles.
Quality professionals are high-contact communicators across the spectrum of organizational staff ranging from decision makers to work processors. Learn how to practically apply the O.P.E.N. framework in labeling your communications to enable effectiveness (participating in the right communications) and efficiently (using fewer resources).