Managing Change

Workshop

M13 - Leading Teams: Conflict for Innovation and Change

Primary Presenter(s)

• CW

  Carol Ann Wolfgang, CMQ-OE, CQA, SSGB

  Performance Improvement/Management Analyst
  NAVFAC EXWC
  Ventura, California

Co-Presenter(s)

• 

  Marilyn Monda

  CEO
  Monda Consulting
  San Diego, California
• 

  Lukas Cap

  Green Belt
  HD&L
  Dublin, Dublin, Ireland

Moderator(s)

• CB

  Chaitanya Baliga

Division: All - Tools/Skills

All teams experience conflict. As quality professionals, we are often exposed to this conflict and are expected to deal productively with it. Whether working with cross-disciplinary teams for process improvement, kaizens, audits, or paired with suppliers/customers, we can influence team outcomes and help build interpersonal relationships.
Team conflict does not have to be negative; at its best, it can increase options, guide successful change outcomes, build team capacity for creativity, and lead to innovation. The best teams have conflicts but they treat conflicts as an opportunity to learn and as transformative, divergent dialogue.
To lead teams, quality professionals need to build their own awareness for team dynamics and help determine when best to intercede in conflicts. We must learn how to use basic quality tools together with conflict resolution tools in a team setting to generate productive dialogue.

Learning Objectives:

• Learn how to self-assess your team conflict skill set.
• Recognize team dynamics and implement options to get out of difficult team conflicts.
• Understand the layers of complexity for change and conflict that occurs on teams.
• Take skills back to your workplace and share with other team members to change conflicts into productive discussions.