Building and Sustaining a Culture of Quality
This session presents a case study is on India’s Zero Defect Zero Effect (ZED) program, a national culture change strategy for micro, small, and medium enterprises of unprecedented scale, led by the prime minister of India. It’s an initiative for Indian industry to advance sustainable development with a globally competitive outlook. It is positioned to be a movement to transform industrial leadership to responsible and value-added manufacturing, aligned with the vision of “Make in India”—making India a global design and manufacturing hub.
The ZED model helps organizations prepare, implement, and sustain organizational change. It’s a holistic transformational tool to enhance quality in processes while taking care of the environment. The ZED maturity assessment model awards ratings based on the score obtained on its 50 enabler and outcome parameters.
ASQ India has played an important role in ZED by being a knowledge partner to QCI and contributing by shaping the strategy and implementation of ZED.