The Future of Quality
One of the areas in artificial intelligence (AI)—robotic process automation (RPA)—is being increasingly used to automate repetitive jobs in industries across all domains. RPA is a software that can mimic human actions by performing repetitive rule-based tasks. Common functions can be automated using RPA. This can lead to huge cost savings and reduction of errors and cycle times. Lean Six Sigma is a proven method of reducing the cycle times and errors. This case study shows how a leading bank combined RPA with an existing Lean Six Sigma initiative to yield excellent outcomes. This resulted in huge cost savings for the bank.
Leading disruption requires innovative mindsets and behaviors for leaders. They can lead through disruption by setting up a system in the organization to: understand the changes; investigate and explore possibilities; persist optimistically; continue the journey after; and energize the transformation.