Building and Sustaining a Culture of Quality
Division: Quality Management Division
In this session, we first discuss the challenges faced throughout our journey within a dynamic and constantly evolving environment. We then lay out and discuss a roadmap of our journey to create and sustain a continuous improvement culture from the bottom up. We describe our journey in detail by elaborating upon our accomplishments to date along with the real-time culture change we see happening. This change is reflected in our frontline employees across all functional areas who help to create a culture of quality through their daily activities. Creating and sustaining change is never an easy journey, but our pursuit of embedding continuous improvement and quality into everything we do has already paid off in multiples, and we are only just beginning.