Building and Sustaining a Culture of Quality

Concurrent Session

M29 - Lean Six Sigma Cultural Transformation at Nielsen Brazil

Primary Presenter(s)

• 

  Marcelo Fernandes

  Master Black Belt
  MF Operational Excellence
  Itajuba, Minas Gerais, Brazil

Co-Presenter(s)

• JH

  JENNIFER Hurst

  Managing Partner
  CTD Partners LLC
  Tampa, Florida

Moderator(s)

• GK

  Gary Kollm

Level: Intermediate

This session presents a successful application of project portfolio management at Nielsen Brazil as a key factor to change the game in terms of continuous improvement, more specifically when talking about Lean Six Sigma strategy. A total of 18 Green Belts were responsible to generate USD$2.3 million in hard savings (100 percent certification rate and four months on average for project development cycle time) leading projects that were absolutely connected to business strategy, guaranteeing buy-in from senior leadership. Belts received world-class training and now are change agents and responsible to keep the momentum coaching new belts on the following waves. At this point in Brazil there are more than 100 new belts working on different projects from different areas promoting the proper end-to-end vision, eliminating silos, and focusing on sustainable results. This is a true example of building and sustaining a culture of quality!

Learning Objectives:

• Understand the importance of a robust project portfolio management mechanism for Lean Six Sigma strategies.
• Apply a project portfolio management model to your industry (service/manufacturing).
• Understand that challenging cultural environments like Brazil can perform consistently in terms of continuous improvement.