Building and Sustaining a Culture of Quality

Concurrent Session

M19 - Strategies for Maximizing Overall Equipment Effectiveness of Medical Equipment

Primary Presenter(s)

• 

  Javed Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ

  Global Director of Lean Enterprise
  Neapco Drivelines
  West Bloomfield, Michigan

Co-Presenter(s)

• 

  Christopher Fenton

  Vice President, Operations, Europe & Asia
  Neapco Holdings, LLC
  Brighton, Michigan

Moderator(s)

• GM

  George Marcel

  Director - Quality Assurance

Level: Advanced

Division: Lean Enterprise Division

This session presents a case study based on a major initiative at large medical facilities in the U.S. public sector across the globe. Past performance data indicated that the biggest contributor to high medical costs and slow patient convalescence were caused by unavailability of capital medical equipment like MRI and CAT scanners, robotic surgery machines, 3-D mammographs, etc. The problem was approached considering a medical facility like a “health factory,” with healthy human beings the only value-added output. Overall equipment effectiveness principles were applied to minimize six major operational losses, and value stream maps were used for eliminating nonvalue-added treatment steps. Dramatic improvements were realized in key performance indicators (KPIs) including diagnostic reliability, operational efficiency, shorter patient length of stay, fewer repeat visits for same symptoms, and improved score on total patient experience index accompanied with equally high financial efficiency.

Learning Objectives:

• Learn how to run a medical institution like a “health factory,” where the most important commodity is health.
• Discover why efficient use of capital medical equipment is the most important factor in delivering financially efficient health services.
• Make intelligent replace vs. maintain and expand vs. upgrade decisions based on sound financial analysis.
• Carefully consider unique equipment capabilities and features when making equipment replacement decisions.
• Get common overall equipment effectiveness and maintenance, repair, and overhaul models and templates for calculating improvement impact.