Division: Human Development & Leadership Division
As a change manager, project manager, quality manager, or influencer of change in an organization, interpersonal skills are critical. Many of us struggle at one point or another in our careers with managing expectations of managers, their managers, key sponsors, or other important stakeholders. This is more commonly referred to as managing up, and involves the application of many skills including communication, conflict management, problem solving, building trust, and anticipating needs of others. If we don’t manage up successfully, change may fail or lack sustainability. By effectively managing up, you can build the needed support for the change initiative being undertaken. To learn more about how to manage up using the acronym, R-O-C-K S-T-A-R, join this session. You will take away key tips to apply in effecting change.