The Future of Quality

Concurrent Session

M05 - A Continuous Improvement Case Study Overview: How One Organization Sustained Continuous Improvement and Grew Their Bottom Line by 40 – 50% by Empowering the Points of Value Creation

Primary Presenter(s)

• 

  Therese Costich, Lean Six Sigma Master Black Belt, MBA

  Vice President of Strategic Initiatives
  Salient Management Company
  Horseheads, New York

Moderator(s)

• PM

  Peggy Milz

Level: Advanced

Continuous improvement efforts and initiatives fail far more frequently than they should. Even those with everything going for them (executive buy-in, proper funding, requisite expertise, etc.) can fail, and even the “successes” sometimes cannot be sustained. Why?

Salient Management Company believes the answer is to empower the point of value creation. In this session, we will uncover the obstacles and challenges to sustaining continuous improvement as they relate to people (culture), process and technology. We will highlight the resources and gaps to overcome these challenges and capitalize on the opportunities that exist in a company’s culture, illuminate where culture actually resides and describe how best to cultivate a culture that can guarantee not only the success of an OpEx initiative, but the sustained performance improvements every company strives to achieve. We will end the session reviewing a case study on how one organization’s success with the model improved its bottom line by 40-50% revenue growth.

Learning Objectives:

• Understand how the key element of changing a person's behavior is to change their paradigm.
• Learn why challenges in achieving strategic goals are tied to lack of time, volume of data, and quality of information obtained from data.
• Discover how to use data analytics to achieve profound intelligence and make decisions based on information.
• Explore the money value of time concept.