Full Schedule

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Tuesday, May 21, 2019
7:30 AM - 5:00 PM

Attendee Registration
7:30 AM - 5:00 PM

Attendee Registration
Location: 11th Street Lobby

Favorite
8:00 AM - 9:00 AM

Keynote Speaker - Benjamin Lavoie
8:00 AM - 9:00 AM

Keynote Speaker - Benjamin Lavoie
Location: Arena
Benjamin Lavoie – Anheuser-Busch InBev

Favorite

Benjamin Lavoie – Anheuser-Busch InBev ### 487994###Keynote Speaker
9:15 AM - 10:00 AM

Winning the Race to Quality 4.0
9:15 AM - 10:00 AM

Winning the Race to Quality 4.0
Location: 201 AB
Bill Brody; Dave Ryeson

Favorite

Bill Brody ### 748401###Co-Presenter @@@ Dave Ryeson ### 748402###Co-Presenter
9:15 AM - 10:15 AM

Concurrent Sessions (T01 - T10)
9:15 AM - 10:15 AM

T01 - Quality Method for Product Reliability Assurance
Location: 121 C
Cherming Tan – Chang Gung University; Chaitanya Baliga
Advanced Content Master's Series

Favorite

Cherming Tan – Chang Gung University ### 635452###Primary Presenter @@@ Chaitanya Baliga ### 736490###Moderator
9:15 AM - 10:15 AM

T02 - Continuous Improvement for the Rest of Us
Location: 204
Katie Labedz – Plexus; Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division
Quality Basics

Favorite

Katie Labedz – Plexus ### 635451###Primary Presenter @@@ Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division ### 635504###Moderator
9:15 AM - 10:15 AM

T03 - People and Process Skills for Industry 4.0
Location: 200
Peter Merrill – Quest Management Inc.; Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines
The Future of Quality

Favorite

Peter Merrill – Quest Management Inc. ### 635467###Primary Presenter @@@ Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines ### 635498###Moderator
9:15 AM - 10:15 AM

T04 - Unlock Your Influential Leadership Potential
Location: 110 AB
Erin Urban, Lean Six Sigma Black Belt, Certified Leadership Development Coach – UPPSolutions, LLC; Belinda Chavez – Honeywell
Building and Sustaining a Culture of Quality

Favorite

Erin Urban, Lean Six Sigma Black Belt, Certified Leadership Development Coach – UPPSolutions, LLC ### 439191###Primary Presenter @@@ Belinda Chavez – Honeywell ### 488778###Moderator
9:15 AM - 10:15 AM

T05 - Simplify, Synergize, and Scale: Knowledge Management Approaches in Tata Group
Location: 121 E
Devraj Chattaraj – Tata Sons Ltd.; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland
Managing Change

Favorite

Devraj Chattaraj – Tata Sons Ltd. ### 635473###Primary Presenter @@@ Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland ### 70092###Moderator
9:15 AM - 10:15 AM

T06 - Join Statistics and Physics Into Systemic Early Failure Analysis
Location: 121 F
David E. Verbitsky – ALefa; Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems
Advanced Content Master's Series

Favorite

David E. Verbitsky – ALefa ### 635503###Primary Presenter @@@ Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems ### 294894###Moderator
9:15 AM - 10:15 AM

T07 - A Fresh Approach to Risk Assessment and FMEA
Location: 121 D
Beverly Daniels – IDEXX; Shawn Armstrong – PakTech
Quality Basics

Favorite

Beverly Daniels – IDEXX ### 30890###Primary Presenter @@@ Shawn Armstrong – PakTech ### 295707###Moderator
9:15 AM - 10:15 AM

T08 - How to Lead Culture Change Toward Excellence
Location: 203
Adam Stoehr, PhD, MBA, BBA – Excellence Canada; George Marcel
Managing Change

Favorite

Adam Stoehr, PhD, MBA, BBA – Excellence Canada ### 294890###Primary Presenter @@@ George Marcel ### 488785###Moderator
9:15 AM - 10:15 AM

T09 - Shaping a Future Oriented and Process Based QMS
Location: 108
Sabrina Gerard – Datwyler Sealing Solutions; Ellen Lyons
Building and Sustaining a Culture of Quality

Favorite

Sabrina Gerard – Datwyler Sealing Solutions ### 635489###Primary Presenter @@@ Ellen Lyons ### 736502###Moderator
9:15 AM - 10:15 AM

T10 - Project Management Using Visual Management Methods
Location: 102
Frank K. Murdock, Lean Bronze Certified – FKM Consulting, LLC; Nancy Pasquan
Managing Change

Favorite

Frank K. Murdock, Lean Bronze Certified – FKM Consulting, LLC ### 635469###Primary Presenter @@@ Nancy Pasquan ### 48778###Moderator
9:15 AM - 10:15 AM

Live Case Studies (CS13 - CS16)
9:15 AM - 10:15 AM

CS13 - Delighting Customers at Contact Centre Team -Max Bupa Health Insurance Co. Ltd., India
Location: 202 A

Favorite
9:15 AM - 10:15 AM

CS14 - Sell Right for Customer Delight at Axis Bank -Max Life Insurance Co. Ltd., India
Location: 202 B

Favorite
9:15 AM - 10:15 AM

CS15 - Coke Plant - Tata Steel Limited, India
Location: 202 C

Favorite
9:15 AM - 10:15 AM

CS16 - Zero Bad Group Team - Hefei Haier Washing Machine Co., Ltd., China
Location: 202 D

Favorite
9:15 AM - 11:45 AM

Workshops (T11 - T14)
9:15 AM - 11:45 AM

T11 - Fast Strategic Transformation of Service Culture
Location: Ballroom A
Robin Lawton – C3 Excellence, Inc; Ben Rogers – Linn County, IA; Navin Dedhia
Managing Change

Favorite

Robin Lawton – C3 Excellence, Inc ### 602184###Primary Presenter @@@ Ben Rogers – Linn County, IA ### 635438###Co-Presenter @@@ Navin Dedhia ### 488779###Moderator
9:15 AM - 11:45 AM

T12 - Avoiding Safety Meltdowns: How a Leading Aircraft Manufacturer is Motivating Engineers to Use “Safety by Design” from Day One - CANCELLED
Location: 201 AB
Bart Huthwaite – Huthwaite Innovation Institute; Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center
Building and Sustaining a Culture of Quality

Favorite

Bart Huthwaite – Huthwaite Innovation Institute ### 635439###Primary Presenter @@@ Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center ### 70078###Moderator
9:15 AM - 11:45 AM

T13 - Preparing for Successful Data Integrity Audits
Location: Ballroom B
Mary Chris Easterly, ASQ CQA, CMQ/OE, CPGP, CSQP; Merck Certified Auditor: Non-Sterile, Sterile, API, Automation – Merck; Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center
The Future of Quality

Favorite

Mary Chris Easterly, ASQ CQA, CMQ/OE, CPGP, CSQP; Merck Certified Auditor: Non-Sterile, Sterile, API, Automation – Merck ### 635440###Primary Presenter @@@ Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center ### 70078###Moderator
9:15 AM - 11:45 AM

T14 - Beyond QA Basics, Data Analytics Techniques - CANCELLED
Location: Ballroom C
Richard F. Eng, MS, MBA, MS, CSQE, CRE, CQE, PRINCE2, PMP – MITRE; Imran Ahmad Rana – Treet Corporation Limited
The Future of Quality

Favorite

Richard F. Eng, MS, MBA, MS, CSQE, CRE, CQE, PRINCE2, PMP – MITRE ### 635446###Primary Presenter @@@ Imran Ahmad Rana – Treet Corporation Limited ### 70112###Moderator
10:15 AM - 10:45 AM

Networking Break
10:15 AM - 10:45 AM

Networking Break
Location: Exhibit Hall F

Favorite
10:45 AM - 11:45 AM

Concurrent Sessions (T15 - T24)
10:45 AM - 11:45 AM

T15 - Decision Analysis Through Cutting Cheese
Location: 102
Kurt Stuke, CMQ/OE, CQA, LSSBB, Doctor of Arts – Self Employed; Peggy Milz
Managing Change

Favorite

Kurt Stuke, CMQ/OE, CQA, LSSBB, Doctor of Arts – Self Employed ### 94704###Primary Presenter @@@ Peggy Milz ### 736503###Moderator
10:45 AM - 11:45 AM

T16 - Leading RPA Implementation With Lean Six Sigma
Location: 108
Amitabh Saxena, Master Black Belt, Robotic Process Automation Consultant, Chemical Engineer, MBA, PMP, CPHQ – Anexas; Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines
The Future of Quality

Favorite

Amitabh Saxena, Master Black Belt, Robotic Process Automation Consultant, Chemical Engineer, MBA, PMP, CPHQ – Anexas ### 294962###Primary Presenter @@@ Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines ### 635498###Moderator
10:45 AM - 11:45 AM

T17 - Designing Business Systems to Support Sustainable Continuous Improvement
Location: 200
Scott Bensen – Total CI Info, LLC. (TCII); Jennifer J. Stepniowski, MBA, CMQ/OE – Pro QC International
Advanced Content Master's Series

Favorite

Scott Bensen – Total CI Info, LLC. (TCII) ### 439217###Primary Presenter @@@ Jennifer J. Stepniowski, MBA, CMQ/OE – Pro QC International ### 122951###Moderator
10:45 AM - 11:45 AM

T18 - ISO/IEC 17025 Managing Calibration Risks
Location: 121 C
Dilip Shah, ASQ Fellow – E=mc3 Solutions; Ellen Lyons
Quality Basics

Favorite

Dilip Shah, ASQ Fellow – E=mc3 Solutions ### 70118###Primary Presenter @@@ Ellen Lyons ### 736502###Moderator
10:45 AM - 11:45 AM

T19 - Global OE Index: The Results Are In
Location: 121 D
Dawn Ringrose, MBA, FCMC – Organizational Excellence Specialists; Will LaFollette – WLPE
Building and Sustaining a Culture of Quality

Favorite

Dawn Ringrose, MBA, FCMC – Organizational Excellence Specialists ### 439202###Primary Presenter @@@ Will LaFollette – WLPE ### 295708###Moderator
10:45 AM - 11:45 AM

T20 - Quality Management System Reliability Growth
Location: 121 F
Elinaldo B. Araujo, CRE, CMQ/OE, CQE – Embraco; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
Quality Basics

Favorite

Elinaldo B. Araujo, CRE, CMQ/OE, CQE – Embraco ### 123000###Primary Presenter @@@ Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2 ### 194729###Moderator
10:45 AM - 11:45 AM

T21 - Three Vital Quality Changes for Sustained High Performance
Location: 110
Mike Adams – Mike Adams & Company, LLC; Aimee Siegler, CQI, CQIA, CQA, CMQ/OE – Benchmark Electronics
Building and Sustaining a Culture of Quality

Favorite

Mike Adams – Mike Adams & Company, LLC ### 635655###Primary Presenter @@@ Aimee Siegler, CQI, CQIA, CQA, CMQ/OE – Benchmark Electronics ### 48167###Moderator
10:45 AM - 11:45 AM

T22 - Changing to Evolve: Culture and Process
Location: 204
Sergio Queiroz Bezerra – Elektro Redes SA; Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.
Managing Change

Favorite

Sergio Queiroz Bezerra – Elektro Redes SA ### 635496###Primary Presenter @@@ Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd. ### 122958###Moderator
10:45 AM - 11:45 AM

T23 - Understanding and Leading Change With Quality Tools
Location: 203
Alexandria Elias, MBA, Lean Six Sigma Black Belt – Parametric Solutions, Inc.; Shawn Armstrong – PakTech
Managing Change

Favorite

Alexandria Elias, MBA, Lean Six Sigma Black Belt – Parametric Solutions, Inc. ### 635479###Primary Presenter @@@ Shawn Armstrong – PakTech ### 295707###Moderator
10:45 AM - 11:45 AM

T24 - Quality in Partnership Projects and Design-Build Delivery
Location: 121 E
Tariq Masud, P.E, ASQ-CQM/OE, CQE, CQA – Parsons Corporation; Ray Crawford
Building and Sustaining a Culture of Quality

Favorite

Tariq Masud, P.E, ASQ-CQM/OE, CQE, CQA – Parsons Corporation ### 635464###Primary Presenter @@@ Ray Crawford ### 738169###Moderator
10:45 AM - 11:45 AM

Live Case Study CS17
10:45 AM - 11:45 AM

CS17 - Tapping Yoke Failure - Emirates Global Aluminium, United Arab Emirates
Location: 202 B

Favorite
11:45 AM - 12:45 PM

Lunch (Ticket Required)
11:45 AM - 12:45 PM

Lunch (Ticket Required)
Location: Exhibit Hall C

Favorite
12:30 PM - 1:00 PM

Developing your Digital Presence
12:30 PM - 1:00 PM

Developing your Digital Presence
Location: 122
Shannon Bishop

Favorite

Shannon Bishop ### 378412###Primary Presenter
12:30 PM - 1:00 PM

Product Demos
12:30 PM - 1:00 PM

ATS: Digitalize Your Quality Data With Inspect Software
Location: 114
Nick Roncone

Favorite

Nick Roncone ### 739868###Speaker
12:30 PM - 1:00 PM

BPA Solutions: Shift to Collaborative Quality with Microsoft Office 365
Location: 121 E
Boris Lutz

Favorite

Boris Lutz ### 744703###Primary Presenter
12:30 PM - 1:00 PM

Veeva Systems Inc.: Manage suppliers in a unified quality processes, content, and training management system
Location: 106
Sophia Finn – Veeva Systems; Matt Alexander

Favorite

Sophia Finn – Veeva Systems ### 710458###Co-Presenter @@@ Matt Alexander ### 760374###Co-Presenter
1:15 PM - 2:15 PM

Keynote Speaker - Cheryl Cran
1:15 PM - 2:15 PM

Keynote Speaker - Cheryl Cran
Location: Arena
Cheryl Cran

Favorite

Cheryl Cran ### 740186###Keynote Speaker
2:15 PM - 3:30 PM

Q-Talks
2:15 PM - 2:30 PM

Q-Talk #4 - What the Job Displacement Model says about the Future of Quality
Location: Quality 4.0 Theater
Chris Colaw – Lockheed Martin Corporation

Favorite

Chris Colaw – Lockheed Martin Corporation ### 618698###Primary Presenter
2:45 PM - 3:00 PM

Q-Talk #5 - The Future of Quality: Function Follows Knowledge
Location: Quality 4.0 Theater
WILLY W. Vandenbrande – QS Consult

Favorite

WILLY W. Vandenbrande – QS Consult ### 44631###Primary Presenter
3:15 PM - 3:30 PM

Q-Talk #6 - Cybersecurity and the QMS
Location: Quality 4.0 Theater
Jane Keathley, MS, PMP – Keathley and Company, LLC

Favorite

Jane Keathley, MS, PMP – Keathley and Company, LLC ### 52561###Primary Presenter
2:15 PM - 3:45 PM

Exhibit Hall Extravaganza
2:15 PM - 3:45 PM

Exhibit Hall Extravaganza
Location: Exhibit Hall F

Favorite
4:00 PM - 5:00 PM

Concurrent Sessions (T25 - T38)
4:00 PM - 5:00 PM

T25 - Storytelling: The Forgotten Change Management Tool
Location: 203
Keith E. Houser, CSSBB – Daimler Trucks North America; George Marcel
Building and Sustaining a Culture of Quality

Favorite

Keith E. Houser, CSSBB – Daimler Trucks North America ### 426410###Primary Presenter @@@ George Marcel ### 488785###Moderator
4:00 PM - 5:00 PM

T26 - Grow a Successful Summer Lawn: A Taguchi Approach
Location: 121 E
Mozammel H. Khan, Ph. D., P. Eng. – Sheridan Institute of Technology and Advanced Learning
Advanced Content Master's Series

Favorite

Mozammel H. Khan, Ph. D., P. Eng. – Sheridan Institute of Technology and Advanced Learning ### 294946###Primary Presenter
4:00 PM - 5:00 PM

T27 - Quality Culture by Design: Breaking Down Silos With QbD
Location: 204
Fang Zhou, Lean Six Sigma Master Black Belt, Project Management Professional – Valeocon Management Consulting; Dennis Woods – UST Corporation; Ardith Beitel – The Boeing Company
Building and Sustaining a Culture of Quality

Favorite

Fang Zhou, Lean Six Sigma Master Black Belt, Project Management Professional – Valeocon Management Consulting ### 602194###Primary Presenter @@@ Dennis Woods – UST Corporation ### 635474###Co-Presenter @@@ Ardith Beitel – The Boeing Company ### 123063###Moderator
4:00 PM - 5:00 PM

T28 - ISO 9001 for an International Nonprofit Agency
Location: 106
Branko Bufacchi – European Patent Office; Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division
Building and Sustaining a Culture of Quality

Favorite

Branko Bufacchi – European Patent Office ### 635457###Primary Presenter @@@ Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division ### 635504###Moderator
4:00 PM - 5:00 PM

T29 - National Excellence Through ZED: India’s Case Study
Location: 121 F
Aishvarya Raj, PhD – Quality Council of India; Ashok K. Jain – Quality Council of India; Govindarajan Ramu – SunPower Corporation
Building and Sustaining a Culture of Quality

Favorite

Aishvarya Raj, PhD – Quality Council of India ### 635487###Primary Presenter @@@ Ashok K. Jain – Quality Council of India ### 635488###Co-Presenter @@@ Govindarajan Ramu – SunPower Corporation ### 488787###Moderator
4:00 PM - 5:00 PM

T30 - Effective Measurement System Analysis
Location: 108
Beverly Daniels – IDEXX; Dilip Shah, ASQ Fellow – E=mc3 Solutions
Quality Basics

Favorite

Beverly Daniels – IDEXX ### 30890###Primary Presenter @@@ Dilip Shah, ASQ Fellow – E=mc3 Solutions ### 70118###Moderator
4:00 PM - 5:00 PM

T31 - Where Quality, Technology, and Humans Meet
Location: 200
Jared Evans, Associate Degree in Information Systems and BA in Technology Management – MasterControl Inc.; Gary Kollm
The Future of Quality

Favorite

Jared Evans, Associate Degree in Information Systems and BA in Technology Management – MasterControl Inc. ### 635477###Primary Presenter @@@ Gary Kollm ### 736500###Moderator
4:00 PM - 5:00 PM

T32 - Why Satisfaction and Quality Metrics Fail: A Better Solution
Location: 110
Darrel Edwards, PHD – The Edwards Associates and Strategic Vision; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland; Susan Edwards
The Future of Quality

Favorite

Darrel Edwards, PHD – The Edwards Associates and Strategic Vision ### 635454###Primary Presenter @@@ Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland ### 70092###Moderator @@@ Susan Edwards ### 761246###Co-Presenter
4:00 PM - 5:00 PM

T33 - Managing Change at the U.S. Geological Survey
Location: 122
Michele Wolf – US Geological Survey; Debra Harrison
Managing Change

Favorite

Michele Wolf – US Geological Survey ### 635459###Primary Presenter @@@ Debra Harrison ### 488781###Moderator
4:00 PM - 5:00 PM

T34 - Lean Agile Project Management for Non-Project Managers
Location: 201 AB
Cliff Welborn, Ph.D., CSSBB – Middle Tennessee State University; Kimball Bullington, Ph.D. – Middle Tennessee State University; Peggy Milz
The Future of Quality

Favorite

Cliff Welborn, Ph.D., CSSBB – Middle Tennessee State University ### 635482###Primary Presenter @@@ Kimball Bullington, Ph.D. – Middle Tennessee State University ### 70054###Co-Presenter @@@ Peggy Milz ### 736503###Moderator
4:00 PM - 5:00 PM

T35 - Quick Problem Solving
Location: 102
Jeff Zachary – Humana, Inc.; Steve Zocklein – Humana, Inc.; Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.
Quality Basics

Favorite

Jeff Zachary – Humana, Inc. ### 635455###Primary Presenter @@@ Steve Zocklein – Humana, Inc. ### 635456###Co-Presenter @@@ Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd. ### 122958###Moderator
4:00 PM - 5:00 PM

T36 - Thinking Big: Ethics Meets Analytics
Location: 114
L. I. Rapkin – The Cellular Connection; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
The Future of Quality

Favorite

L. I. Rapkin – The Cellular Connection ### 635450###Primary Presenter @@@ Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2 ### 194729###Moderator
4:00 PM - 5:00 PM

T37 - Metrics That Matter: Quality Service Indicators
Location: 121 C
MIchelle Thompson – FDA Quality and Regulatory Consultants, LLC; Navin Dedhia
Quality Basics

Favorite

MIchelle Thompson – FDA Quality and Regulatory Consultants, LLC ### 635495###Primary Presenter @@@ Navin Dedhia ### 488779###Moderator
4:00 PM - 5:00 PM

T38 - Compliance Does Not Equal Quality for Medical Devices
Location: 121 D
DAVID A. MANALAN – INQC Consulting; Lisa Grosskopf
Building and Sustaining a Culture of Quality

Favorite

DAVID A. MANALAN – INQC Consulting ### 635478###Primary Presenter @@@ Lisa Grosskopf ### 736495###Moderator
7:00 PM - 9:30 PM

Networking Reception
7:00 PM - 9:30 PM

Networking Reception
Location: Omni Fort Worth Hotel Texas Ballroom

Favorite