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Monday, May 20
12:15 pm

M05 - A Continuous Improvement Case Study Overview: How One Organization Sustained Continuous Improvement and Grew Their Bottom Line by 40 – 50% by Empowering the Points of Value Creation
Location: 204
Therese Costich, Lean Six Sigma Master Black Belt, MBA – Salient Management Company; Peggy Milz
Monday, May 20
1:30 pm

M19 - Strategies for Maximizing Overall Equipment Effectiveness of Medical Equipment
Location: 121 C
Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines; Christopher A. Fenton – Neapco Holdings, LLC; George Marcel
Monday, May 20
3:00 pm

M34 - Projects Are Unique, but What About Their Quality Systems?
Location: 121 C
Zakaria S. Alhelal, MSc., CQE, PMP – Saudi Aramco; Ray Crawford
Tuesday, May 21
9:15 am

T01 - Quality Method for Product Reliability Assurance
Location: 121 C
Cherming Tan – Chang Gung University; Chaitanya Baliga
Tuesday, May 21
9:15 am

T06 - Join Statistics and Physics Into Systemic Early Failure Analysis
Location: 121 F
David E. Verbitsky – ALefa; Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems
Tuesday, May 21
10:45 am

T17 - Designing Business Systems to Support Sustainable Continuous Improvement
Location: 200
Scott Bensen – Total CI Info, LLC. (TCII); Jennifer J. Stepniowski, MBA, CMQ/OE – Pro QC International
Tuesday, May 21
4:00 pm

T26 - Grow a Successful Summer Lawn: A Taguchi Approach
Location: 121 E
Mozammel H. Khan, Ph. D., P. Eng. – Sheridan Institute of Technology and Advanced Learning
Tuesday, May 21
4:00 pm

T28 - ISO 9001 for an International Nonprofit Agency
Location: 106
Branko Bufacchi – European Patent Office; Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division
Wednesday, May 22
8:00 am

W10 - SWEATT: A Tool That Drives Performance and Accountability
Location: 121 E
Russell L. Roberson – Northwestern University & University of Wisconsin
Wednesday, May 22
9:30 am

W20 - It's Not Only the Mean That Matters in a Designed Experiment
Location: 121 E
Scott C. Sterbenz, Professional Engineer, State of Michigan – Ford Motor Company; Stephanie Parker
Wednesday, May 22
9:30 am

W24 - Derive Insight From Increasing Volumes and Sources of Data
Location: 122
Trevor Keavney – Gartner; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland
Basic
Monday, May 20
12:15 pm

M06 - Statistical Methods in Foundry Operations
Location: 121 C
Kaliakthan S. Krishnamoorthi, PhD. – Bradley University, IMET Department; Ellen Lyons
Monday, May 20
1:30 pm

M15 - To Effect Change: Create a ROCK STAR
Location: 204
Wanda R. Sturm, MBA, MBB, CCM – Bearded Fox Brewing Company; Shawn Armstrong – PakTech
Monday, May 20
1:30 pm

M16 - Are You Intimidated by Cloud-Based Automation in Life Sciences?
Location: 121 F
Erin Wright – MasterControl; Chris McMillan, CSSBB, PMP, ITIL Expert – CITY OF FAYETTEVILLE NC
Monday, May 20
1:30 pm

M22 - Big Data and AI to Determine Voice of the Customer
Location: 108
Keith Bowers – Bowers Management Analytics; Debra Harrison
Monday, May 20
1:30 pm

M24 - Applying Agile Methodology and Adult Learning Principles
Location: 100
Azizeh Elias Constantinescu, MBB – UL LLC; Newton Moore – UL; Belinda Chavez – Honeywell
Monday, May 20
3:00 pm

M27 - Analyzing the Voice of the Customer Using the Kano Model
Location: 121 E
Elizabeth A. Cudney, ASQ Fellow, IAQ Academician, CSSBB, CQE, CQM/OE – Missouri University of Science and Technology; James Bossert – J&T Consulting
Monday, May 20
3:00 pm

M28 - Systems Transformation: Your Role as a Lean Leader
Location: 204
Erin Christiaens, B.Sc, MBA, PMP – Lead2Lean Solutions, Inc.; Jaret Moch – Star Produce; Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division
Monday, May 20
3:00 pm

M30 - Creating and Sustaining a Culture of Excellence
Location: 108
Hung Le, PhD, MBA – Northrop Grumman; Evan Tomita – Northrop Grumman; Navin Dedhia
Monday, May 20
3:00 pm

M32 - Leading Change to Improve Human Performance
Location: 110
Steven Greer – Procter & Gamble; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland
Monday, May 20
3:00 pm

M35 - Manufacturing Analytics: Old Concept, New Approach
Location: 121 D
Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.; Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines
Monday, May 20
3:00 pm

M36 - Developing Your Own Leadership Stories
Location: 106
Russell L. Roberson – Northwestern University & University of Wisconsin; Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems
Monday, May 20
3:00 pm

M37 - Grading: Uncover the Insight Hidden in Big Data
Location: 122
Steve Wise – InfinityQS® International, Inc.; Imran Ahmad Rana – Treet Corporation Limited
Tuesday, May 21
9:15 am

T02 - Continuous Improvement for the Rest of Us
Location: 204
Katie Labedz – Plexus; Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division
Tuesday, May 21
9:15 am

T04 - Unlock Your Influential Leadership Potential
Location: 110 AB
Erin Urban, Lean Six Sigma Black Belt, Certified Leadership Development Coach – UPPSolutions, LLC; Belinda Chavez – Honeywell
Tuesday, May 21
9:15 am

T08 - How to Lead Culture Change Toward Excellence
Location: 203
Adam Stoehr, PhD, MBA, BBA – Excellence Canada; George Marcel
Tuesday, May 21
10:45 am

T22 - Changing to Evolve: Culture and Process
Location: 204
Sergio Queiroz Bezerra – Elektro Redes SA; Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.
Tuesday, May 21
4:00 pm

T25 - Storytelling: The Forgotten Change Management Tool
Location: 203
Keith E. Houser, CSSBB – Daimler Trucks North America; George Marcel
Tuesday, May 21
4:00 pm

T31 - Where Quality, Technology, and Humans Meet
Location: 200
Jared Evans, Associate Degree in Information Systems and BA in Technology Management – MasterControl Inc.; Gary Kollm
Tuesday, May 21
4:00 pm

T32 - Why Satisfaction and Quality Metrics Fail: A Better Solution
Location: 110
Darrel Edwards, PHD – The Edwards Associates and Strategic Vision; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland; Susan Edwards
Tuesday, May 21
4:00 pm

T33 - Managing Change at the U.S. Geological Survey
Location: 122
Michele Wolf – US Geological Survey; Debra Harrison
Tuesday, May 21
4:00 pm

T34 - Lean Agile Project Management for Non-Project Managers
Location: 201 AB
Cliff Welborn, Ph.D., CSSBB – Middle Tennessee State University; Kimball Bullington, Ph.D. – Middle Tennessee State University; Peggy Milz
Tuesday, May 21
4:00 pm

T35 - Quick Problem Solving
Location: 102
Jeff Zachary – Humana, Inc.; Steve Zocklein – Humana, Inc.; Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.
Tuesday, May 21
4:00 pm

T36 - Thinking Big: Ethics Meets Analytics
Location: 114
L. I. Rapkin – The Cellular Connection; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
Tuesday, May 21
4:00 pm

T37 - Metrics That Matter: Quality Service Indicators
Location: 121 C
MIchelle Thompson – FDA Quality and Regulatory Consultants, LLC; Navin Dedhia
Wednesday, May 22
8:00 am

W01 - How to Innovate in 30 Minutes
Location: 102
Sunil Kumar V Kaushik – Independent TRIZ, AI, ML and Innovation consultant; Nancy Pasquan
Wednesday, May 22
8:00 am

W04 - Lean Six Sigma Helps Citizens Rebuild After Wildfire Disaster
Location: 122
Rachel Linares – County of Ventura
Wednesday, May 22
8:00 am

W05 - Integrating Cybersecurity and the QMS: A Case Study
Location: 121 F
Jane Keathley, MS, PMP – Keathley and Company, LLC; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
Wednesday, May 22
8:00 am

W06 - 6 Common SPC Mistakes and How to Avoid Them
Location: 114
Matthew J. Savage – PQ Systems; Stephanie Parker
Wednesday, May 22
8:00 am

W08 - Conversations for Change: Applying the OBREAU Tripod
Location: 106
Richard M. Van Doel – Performance Validation, Inc; Gena Major, CSSBB, PMP, Shainin Red X Master – MARTA (Metropolitan Atlanta Rapid Transit Authority)
Wednesday, May 22
9:30 am

W19 - Abraham Lincoln and the Art of Leading Change
Location: 121 D
John D. Baranzelli – Illinois Department of Central Management Services; Ray Crawford
Wednesday, May 22
9:30 am

W21 - Learning About Learning
Location: 102
John R. Dew, Ed.D. – The University of Alabama; Belinda Chavez – Honeywell
Intermediate
Monday, May 20
12:15 pm

M02 - Aligning Lean Six Sigma With the Customer Insights Business Case
Location: 121 F
John Goodman – CCMC; Gary Kollm
Monday, May 20
12:15 pm

M03 - User Experience: Shifting Perspective on Quality
Location: 102
Himani Kulkarni – Intel Corporation; Lisa Grosskopf
Monday, May 20
12:15 pm

M04 - Business Bootcamp: Boost Engagement, Execution, and Earning
Location: 203
Shane Yount – Competitive Solutions, Inc.; Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems
Monday, May 20
12:15 pm

M07 - Current FDA Expectations for 3-D Printed Devices
Location: 121 D
John H. Jenkins – Ken Block Consulting; Ardith Beitel – The Boeing Company
Monday, May 20
12:15 pm

M08 - Measuring Sense of Urgency: A Leadership Dilemma
Location: 108
Jeff Kahne, Ph.D Leadership Studies, Master Black Belt – Firefly Consulting; Chris McMillan, CSSBB, PMP, ITIL Expert – CITY OF FAYETTEVILLE NC
Monday, May 20
12:15 pm

M09 - Proven Tips for Successful Root Cause Analysis
Location: 110
Michael Levenhagen, ASQLSSBB, LBC, PMP – ASQ Lean Enterprise Division; Nancy Pasquan
Monday, May 20
12:15 pm

M10 - Agile Product Development and Agile Lean Six Sigma
Location: 200
Dodd Starbird, MBA, MBB – Implementation Partners LLC; James Bossert – J&T Consulting
Monday, May 20
1:30 pm

M17 - Integrating VoC, Kano, and QFD in Process Design
Location: 102
Michael Seawood, CSSBB, PMP – Farm Credit Mid-America; James Bossert – J&T Consulting
Monday, May 20
1:30 pm

M18 - Transformational Leadership for Organizational Change
Location: 110
Cherron L. Blakely, MBA, CQA, CQIA, LSSGB – Office of Product Evaluation and Quality (OPEQ), Center for Devices and Radiological Health, Food and Drug Administration; Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center
Monday, May 20
1:30 pm

M21 - Lean for Communications: Less Is More
Location: 200
Larry J. Edwards, MBA, CMQ/OE, CSSB, PMP, ITIL – Larry Edwards & Associates, LLC
Monday, May 20
1:30 pm

M23 - A Systems Thinking Approach to Leading and Managing Change
Location: 203
Kathy McLernon, PMP, Lean Six Sigma Black Belt – LMI; Hung Le, PhD, MBA – Northrop Grumman; Grace L. Duffy, MBA, LSSMBB, CMQ/OE, CQA, CQIA, SSGB – Management & Performance Systems
Monday, May 20
3:00 pm

M25 - Positioning Quality & Mission Success for Affordability
Location: 201 AB
Chris Colaw – Lockheed Martin Corporation; Tracy Owens, CQE – ASQ Innovation Division
Monday, May 20
3:00 pm

M26 - Sustaining Continuous Improvement in Government
Location: 121 F
Shruti Patil – City of Tyler; Kristi Boyett – City of Tyler; Chris McMillan, CSSBB, PMP, ITIL Expert – CITY OF FAYETTEVILLE NC
Monday, May 20
3:00 pm

M29 - Lean Six Sigma Cultural Transformation at Nielsen Brazil
Location: 114
Marcelo Fernandes – MF Operational Excellence; JENNIFER Hurst – CTD Partners LLC; Gary Kollm
Monday, May 20
3:00 pm

M31 - Sustained Organizational Success Through ISO 9004:2018
Location: 102
Robert Freeman – Practical Perspectives; Imran Ahmad Rana – Treet Corporation Limited
Monday, May 20
3:00 pm

M33 - Quality on Steroids: Leading Disruptive Change
Location: 200
WILLY W. Vandenbrande – QS Consult; Debra Harrison
Monday, May 20
3:00 pm

M38 - Meaningful Metrics: Measuring Isn't Enough
Location: 203
Christianna Hayes, MBA, CSSMBB, CQE, CQA, PMP – Impact Performance Solutions; Carolann Wolfgang, SSGB, CMQ/OE, CQA, CSP – Naval Facilities Engineering Command Engineering and Expeditionary Warfare Center
Monday, May 20
3:00 pm

M39 - Supply Chain Quality in the Real World: Business Impacts and Challenges
Location: 100
Morgan Palmer – ETQ; Sara Hanks – GE Transportation, a Wabtec Company
Tuesday, May 21
9:15 am

T03 - People and Process Skills for Industry 4.0
Location: 200
Peter Merrill – Quest Management Inc.; Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines
Tuesday, May 21
9:15 am

T05 - Simplify, Synergize, and Scale: Knowledge Management Approaches in Tata Group
Location: 121 E
Devraj Chattaraj – Tata Sons Ltd.; Jd Marhevko, MBB, CSBB, CMQOE, CQE, Shainin Medalist, STEP Ahead, Crain – SAF Holland
Tuesday, May 21
9:15 am

T07 - A Fresh Approach to Risk Assessment and FMEA
Location: 121 D
Beverly Daniels – IDEXX; Shawn Armstrong – PakTech
Tuesday, May 21
9:15 am

T09 - Shaping a Future Oriented and Process Based QMS
Location: 108
Sabrina Gerard – Datwyler Sealing Solutions; Ellen Lyons
Tuesday, May 21
9:15 am

T10 - Project Management Using Visual Management Methods
Location: 102
Frank K. Murdock, Lean Bronze Certified – FKM Consulting, LLC; Nancy Pasquan
Tuesday, May 21
10:45 am

T16 - Leading RPA Implementation With Lean Six Sigma
Location: 108
Amitabh Saxena, Master Black Belt, Robotic Process Automation Consultant, Chemical Engineer, MBA, PMP, CPHQ – Anexas; Javed M. Cheema, CQA, CQPA, CQE, CQM/OE, CSSMBB, PEM, Fellow ASQ – Neapco Drivelines
Tuesday, May 21
10:45 am

T18 - ISO/IEC 17025 Managing Calibration Risks
Location: 121 C
Dilip Shah, ASQ Fellow – E=mc3 Solutions; Ellen Lyons
Tuesday, May 21
10:45 am

T19 - Global OE Index: The Results Are In
Location: 121 D
Dawn Ringrose, MBA, FCMC – Organizational Excellence Specialists; Will LaFollette – WLPE
Tuesday, May 21
10:45 am

T20 - Quality Management System Reliability Growth
Location: 121 F
Elinaldo B. Araujo, CRE, CMQ/OE, CQE – Embraco; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
Tuesday, May 21
10:45 am

T21 - 3 Vital Quality Changes for Sustained High Performance
Location: 110
Mike Adams – Mike Adams & Company, LLC; Aimee Siegler, CQI, CQIA, CQA, CMQ/OE – Benchmark Electronics
Tuesday, May 21
10:45 am

T23 - Understanding and Leading Change With Quality Tools
Location: 203
Alexandria Elias, MBA, Lean Six Sigma Black Belt – Parametric Solutions, Inc.; Shawn Armstrong – PakTech
Tuesday, May 21
10:45 am

T24 - Quality in Partnership Projects and Design-Build Delivery
Location: 121 E
Tariq Masud, P.E, ASQ-CQM/OE, CQE, CQA – Parsons Corporation; Ray Crawford
Tuesday, May 21
4:00 pm

T27 - Quality Culture by Design: Breaking Down Silos With QbD
Location: 204
Fang Zhou, Lean Six Sigma Master Black Belt, Project Management Professional – Valeocon Management Consulting; Dennis Woods – UST Corporation; Ardith Beitel – The Boeing Company
Tuesday, May 21
4:00 pm

T29 - National Excellence Through ZED: India’s Case Study
Location: 121 F
Aishvarya Raj, PhD – Quality Council of India; Ashok K. Jain – Quality Council of India; Govindarajan Ramu – SunPower Corporation
Tuesday, May 21
4:00 pm

T30 - Effective Measurement System Analysis
Location: 108
Beverly Daniels – IDEXX; Dilip Shah, ASQ Fellow – E=mc3 Solutions
Tuesday, May 21
4:00 pm

T38 - Compliance Does Not Equal Quality for Medical Devices
Location: 121 D
DAVID A. MANALAN – INQC Consulting; Lisa Grosskopf
Wednesday, May 22
8:00 am

W02 - Is Sustainability the New Quality?
Location: 121 C
Rick Hill – NQA (National Quality Assurance); Jennifer J. Stepniowski, MBA, CMQ/OE – Pro QC International
Wednesday, May 22
8:00 am

W03 - A Powerful Yet Lightweight Process Capability Framework
Location: 121 D
Doug Palmer – ARRIS International; Belinda Chavez – Honeywell
Wednesday, May 22
8:00 am

W07 - Advancing Risk Management with Innovative Metrics
Location: 110
Ian Sheridan – Con Edison Company of NY, Inc.; Tracy Owens, CQE – ASQ Innovation Division
Wednesday, May 22
8:00 am

W09 - Knowledge Enables Change
Location: 108
Jeremiah B. Genest – Sanofi; Ardith Beitel – The Boeing Company
Wednesday, May 22
9:30 am

W15 - Financial Impact of Quality Improvements
Location: 106
Michael Huyett, CSSBB, CQE, CQA – Paris Presents Inc.; Eileen Serrano, ASQ CQE, CSSBB, CMQ/OE – Roche Operations Ltd.
Wednesday, May 22
9:30 am

W16 - Beyond Lean Six Sigma: Build and Sustain a Culture of Quality
Location: 114
Ryan Kruer, CSSBB – Baptist Health Kentucky; Kanchan Barve, CSSMBB – Baptist Health Kentucky; Will LaFollette – WLPE
Wednesday, May 22
9:30 am

W17 - Auditing Your Risk Management System
Location: 110
Barrett C. Craner, MS+, MBA (with distinction), CQE, CRE, CQA, CBA, RAC(US), ASQ Fellow – CQA Associates; Lisa Grosskopf
Wednesday, May 22
9:30 am

W18 - Sowing Seeds of Quality: Grassroots Employee Engagement
Location: 121 C
Chris McMillan, CSSBB, PMP, ITIL Expert – CITY OF FAYETTEVILLE NC
Wednesday, May 22
9:30 am

W22 - Using Machine Learning to Prevent Process Defects
Location: 121 F
Jennifer Atlas – Minitab; Modinat Ogun, ASQ CSSBB, CMQ|OE, CQIA, MSc – QM2
Wednesday, May 22
9:30 am

W23 - Expand Your Impact on the Culture of Quality
Location: 108
Kathy Lyall, ASQ - Fellow, CQE, CQA, CSQP, CMQ/OE, CSSBB – RTI Surgical; Patrice Griffith, MBA, CMQ/OE, CQA, MT(ASCP) – University of Texas Southwestern Medical Center