Symposium on the Future of Libraries
Lending libraries are based on advance payment for a period of service delivery. But how do we stack up to today’s trendy consumer subscription services? From makeup and meal kits to movies, many of the most successful companies of the last ten years are building relationships with their subscribers and delivering experiences that keep revenue and engagement strong. Libraries already use subscription services like cloud storage and standing orders behind the scenes. We offer patrons access to newspapers, magazines, and online learning platforms through our institutional subscriptions and database management software. Now, hear how one public library is delivering curation as a service by inviting their patrons to subscribe to a monthly interest-based “Book Box.” While libraries have been leaders in meeting our users’ preference for access over ownership, the businesses that are thriving in the Subscription Economy are engaged in a conversation with their customers that delivers outcomes. Learn the fundamentals of the Subscription Economy and explore how you can deliver recurring services that maximize fulfillment and integrate library services into your busy patrons’ lives.
ALA Unit/Subunit: ALA, Center for the Future of Libraries
Meeting Type: Symposium on the Future of Libraries
Cost: Included with full conference registration.