For many library systems, the relationship between staff and teenagers is a contentious one. Many of us see teens as disruptive and inconsiderate and it’s often showcased in the quality of our customer service. So, it should come as no surprise that many teens don’t view the library as the safe space we strive to be, instead they often see librarians as “the enemy”. If our goal is to provide equal opportunities for success to all members of our community, why is it so common for teens to be among the excluded? We fear what we don’t know, and many of us simply don’t understand what it means to be a teenager in 2019.
The session will address the common front-line challenges (both personal & professional) library staff face when serving teen customers and discuss to what extent library systems should support youth in the community. We’ll explore the value of asset mapping to identify training partners and how your community can be your greatest collaborator. Furthermore, we’ll provide you with the information and strategies needed to develop effective training content to enhance your library's ability to provide exceptional customer and make teen advocates out of even the most steadfast enemies.
ALA Unit/Subunit: YALSA
Meeting Type: Program
Cost: Included with full conference registration.