Many libraries, both public and academic, are engaged in revamping the structure of the entire organization from access to outreach to technical services. Technical services reorganization often requires cross-training and re-skilling staff to perform new and different tasks. Panelists from Georgia Tech library and Gwinnett County Public Library, along with Library Lean Transformation Consultant John Huber, will discuss restructuring technical services and training staff to support new functions. The panel will explore Lean transformation methodologies, service delivery chains, cross-functional teams, goal setting, staff ownership development, training, and most importantly lessons learned. Our case study examples will be useful to any library who wishes to successfully transform their technical services department by using Lean and other business models to streamline your processes, and cross-train your staff, or who are just interested in models for change outside traditional library methodologies.
ALA Unit/Subunit: ALCTS
Meeting Type: Program
Cost: Included with full conference registration.