While one-quarter of the people surveyed in a 1998 study reported being treated rudely at work at least once a week, that figure rose to 55 percent in 2011 and 62 percent by 2016. Another survey, Civility in America 2016, found that 74 percent of the U.S. adults questioned believe civility has declined in the past few years and 70 percent say incivility has risen to “crisis” levels.
According to the American Psychological Association, workplace stress costs the U.S. economy billions a year. When employee incivility goes unaddressed, organizations experience higher turnover, more absenteeism, and lower productivity. It can also lead to workplace harassment and potentially expensive lawsuits.
Research shows that civility pays. Everyone gains from a more positive workplace culture. In this presentation, a library director (and former HR administrator) and an employment law attorney will discuss best practices in regards to creating a culture of civility and in addressing incivility in the workplace.
ALA Unit/Subunit: PLA
Meeting Type: Program
Cost: Included with full conference registration.